Shipping policy
SHIPPING POLICY
1. SHIPPING
Orders are processed and shipped the day after they are placed, when the stock of final products allows.
Orders placed on Friday, Saturday or Sunday are processed and dispatched the following Monday, when the stock of final products allows.
Orders placed on a holiday are processed and shipped the next working day, when the stock of final products allows.
The dispatch of the order is therefore generally processed within the working day following its recording, when the stock of final products allows it.
SERVICE PROVIDERS USED ACCORDING TO DESTINATIONS
♦ For France, Dom / Tom, Switzerland, Australia, Russia, Brazil:
Shipments by post, Colissimo service with tracking delivered against signature or Colissimo Expert International
♦ For Europe (EU) and the rest of the world:
Shipments by UPS, Express Saver service delivered against signature
CALCULATION OF SHIPPING COSTS
♦ Deliveries in mainland France:
Free shipping for all orders delivered in mainland France, in standard mode (Colissimo de la Poste)
♦ Deliveries in the French overseas departments and territories:
The shipping costs vary according to the weight and the destination of the package.
Orders are sent by Colissimo Suivi, the delivery time indicated by the Post Office may vary from 5 to 10 days depending on the destination.
♦ Deliveries in Europe (EU) by UPS:
The costs shipping costs vary according to the weight, volume and destination of the package.
♦ Deliveries to the rest of the world by UPS:
The shipping costs vary according to the weight, volume and destination of the package.
Customs charges are payable on delivery of the package. These costs are never included in the shipping costs (transport and packaging costs).
♦ Deliveries in Europe and the rest of the world by post:
Shipping costs vary depending on the weight and destination of the package.
Customs charges are payable on delivery of the package. These costs are never included in the shipping costs (transport and packaging costs).
RECIPIENTS
For all deliveries outside of France, a telephone number to which the recipient can be reached must be provided.
DELIVERY TIMES
The delivery times below do not take account of unforeseen circumstances: in the event of a fortuitous event or as a result of force majeure, defined as an unforeseeable and unavoidable fact preventing the professional from fully performing the obligation of the contract.
♦ Orders shipped in metropolitan France:
The shipment is carried out by Colissimo Suivi, the delivery time generally observed is 48 hours (working days) after taking charge of the package by the Post Office (indicative deadline given by the Post Office).
♦ Orders shipped in the French overseas departments and territories:
The shipment is made by Post in Colissimo Access OM, the indicative delivery times are 5 to 7 working days after taking charge of the package by the Post (indicative time given by the Post).
♦ Orders shipped in Europe by UPS:
The delivery times generally observed vary depending on the destination from 1 to 2 working days after the package has been taken over by UPS (de the code given by UPS).
♦ Orders shipped to the rest of the world by UPS:
The delivery times generally observed vary according to the destination from 2 to 3 working days after taking charge parcel by UPS (indicative time given by UPS)
♦ Orders shipped in Europe by Post:
The delivery times generally observed vary according to the destination of 3 5 working days after taking charge of the package by the Post Office (indicative time given by the Post Office).
♦ Orders shipped to the rest of the world by Post:
The shipment is carried out by the Post Office in Colissimo Expert International, the delivery times generally observed vary according to the destination from 5 to 8 working days after the package has been taken over by the Post (indicative time given by the Post Office) .
CUSTOMS FEES
In the French overseas departments and territories and outside the European Union, customs or import taxes may be requested upon delivery of the package. It is the buyer's responsibility to inquire about their amount from their local customs office.
PACKAGE TRACKING
♦ Orders shipped by Colissimo Monitoring:In the "My Orders" section of the "My Account" page, you will find the tracking number as well as the internet link allowing you to track your package from our service's departure to final delivery.
♦ Orders shipped by UPS:
When the package leaves our service, UPS will send the necessary tracking information to the e-mail provided with the delivery address.
The "My Orders" section of the "My Account" page will be updated as soon as the package leaves our service.
2. DELIVERY
Upon receipt of your order placed on our website (or handwritten, electronic or faxed), you will receive your package as soon as possible. MAISON NANA1807 guarantees that the products have undergone all the necessary care to ensure their conformity with the description which appears on the site on the date of the order.
The address of delivery does not have to be a PO box. If this were the case, the order could not be taken into consideration.
Orders can be delivered to many countries including Japan.
For deliveries to Japan, please use the website (French or English version)
To serve you better, MAISON NANA1807 has selected La Poste (colissimo tracking) and UPS for the international transport of your package.
The products are sent to the delivery address indicated in the order. In the absence of the recipient or of a person who can take possession of the products upon delivery, the carrier will leave a calling card at the delivery address indicated by the customer inviting him to collect the products. .
